Refunds and Returns Policy for Cakes and Confections

At Crown and Crumb LLC, we pride ourselves on delivering high-quality cakes and confections, meticulously crafted to meet our customers’ expectations. We understand, however, that on rare occasions, there may be concerns or issues with your order. Our Refunds and Returns Policy is designed to address these instances clearly and fairly.

Refunds and Returns: General Overview

• All orders are subject to the terms and conditions of this Refunds and Returns Policy.
• Due to the perishable nature of our products, Crown and Crumb LLC cannot accept returns of cakes or confections once they have left our premises.

No Full Refunds for Consumed Products:

• No full refunds will be provided for any cakes or confections that have been picked up and consumed in full by the customer. We consider full consumption of the product as acceptance of the order in the condition it was received.

Partial Refunds for Refused Products at Pickup or Delivery:

• If a cake or confection is refused at the time of pickup or delivery due to imperfections or does not meet the customer’s order specifications, Crown and Crumb LLC offers a partial refund ranging from 1% to 50% of the total purchase price.
• The decision to offer a refund, and the amount thereof, is at the discretion of Crown and Crumb LLC, with an effort to reach a fair agreement with the customer based on the nature of the imperfections and the impact on the overall presentation and enjoyment of the product.
• We commit to fixing and remediating any issues with the product. The offer of a partial refund acknowledges the inconvenience and potential delay due to the extra work needed to meet our quality standards and your expectations.

Determining the Refund Percentage:

• The determination of the refund percentage within the 1% to 50% range is made by Crown and Crumb LLC based on the severity of the issue, the cost of the product, and the extent to which it deviates from the agreed specifications.
• We aim to handle this process transparently and fairly, considering both the customer’s perspective and the standards of Crown and Crumb LLC.
• Customers will be involved in the discussion regarding the refund percentage, and efforts will be made to reach a mutually agreeable resolution.

How to Report an Issue:

• To report an issue with your order, please contact us immediately upon pickup or delivery, providing detailed information about the concern and, if possible, photographic evidence.
• Our team will assess the situation and engage with you to determine the appropriate course of action, including any potential refund or remediation efforts.

Refunds for Taste Concerns:

• Crown and Crumb LLC takes pride in the quality and taste of our handcrafted cakes and confections. If you are unsatisfied with the taste of your product, we require that the partially consumed cake or confection be returned to us for a refund to be considered.
• To qualify for a taste-based refund consideration, at least 80% or more of the cake’s size must be returned to Crown and Crumb LLC. This policy ensures that we can accurately assess the product quality and address any concerns.
• Upon receipt and evaluation of the returned product, if we determine that the taste does not meet our high standards or the product description, a partial refund ranging from 1% to 50% of the purchase price may be offered at Crown and Crumb LLC’s discretion.
• The process for evaluating taste-based concerns will involve a discussion with the customer to understand the issue fully and may include internal testing by our team. Our goal is to ensure customer satisfaction while maintaining the integrity of our product standards.
• Refunds for taste concerns will be assessed on a case-by-case basis, and customers are encouraged to provide detailed feedback to aid in our evaluation.

Procedure for Returning Products for Taste-Based Refunds:

• Customers wishing to request a refund based on taste must contact Crown and Crumb LLC within 24 hours of pickup or delivery to initiate the return process.
• The product should be returned to the specified location within 48 hours of the original pickup or delivery time, accompanied by the original receipt or proof of purchase.
• Crown and Crumb LLC reserves the right to refuse a refund if the returned product does not meet the 80% return requirement or if the return process was not initiated within the specified timeframe.

Final Notes:

• Crown and Crumb LLC is dedicated to providing products that not only meet but exceed customer expectations. The Taste section of our Refunds and Returns Policy is designed to address rare instances where the taste of our product may not meet those expectations.
• Crown and Crumb LLC reserves the right to modify this Refunds and Returns Policy at any time without prior notice.
• This policy is intended to ensure a fair and transparent process for addressing concerns with our products while maintaining the highest standards of quality and customer satisfaction.